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How we protect your account and data

When you open an account with ion casino, your personal information and payment details are secured through encryption and strict access controls.

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ion casino How we protect your account and data
CONTACT AND ACCESS

How to request your data or change your privacy settings

Team online

Email Support

Send a data access request to our privacy team at [email protected]. We respond within 5 business days with your personal information, download options and next steps.

Live Chat

Use the live chat in your account to ask about your data or request a correction. Our team is available 24/7 in English and local languages to help with privacy questions.

Account Settings

Log in and head to Settings > Privacy to manage cookie preferences, email notifications, and data visibility. Changes take effect immediately on your next session.

SECURITY AND RETENTION

How we keep your data safe and for how long

Encrypted Payments

DANA, OVO, GoPay and QRIS deposits are encrypted end-to-end. Your payment details are never stored on our main database; processors hold and verify them. Withdrawals are verified by email before processing.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser or via Account Settings. Essential cookies cannot be turned off; they keep your account secure.

Account Access Controls

Your password is hashed and never logged. Two-factor authentication is optional in Account Settings; we recommend enabling it. If you forget your password, verify your identity via email or phone before reset.

Data Retention Period

Active account data is kept for the life of your account. After closure, we retain transaction records for 7 years as required by local gambling regulation, then purge personal identifiers.

Third-Party Sharing

We share data only with payment processors, anti-fraud services and local regulators where local law permits. We do not sell or share your data for marketing. Each partner signs a data protection agreement.

Policy Changes

We notify you by email 30 days before any material privacy policy change. You can review the updated policy in Account Settings > Legal. Continued use of your account means you accept the new terms.

Questions about how ion casino handles your data

Yes. Email [email protected] with 'Data Access Request' in the subject line. Include your account email. We send you a copy of your name, email, phone, address, deposit history, gaming sessions and device logs within 5 business days. You can also download this in CSV or PDF format from Account Settings > Privacy.

No. We do not share your account data, email or payment information with other platforms. Your data stays within ion casino except where required by local law or payment processors like DANA, OVO, GoPay and QRIS. Each processor is bound by a data protection agreement.

Personal identifiers like your name and email are deleted within 30 days of account closure. Transaction records and gaming logs are retained for 7 years as required by local regulation. After 7 years, all data is purged. You can request early deletion via email if local law permits.

Log in and go to Account Settings > Personal Info to correct your name, email or phone. Changes take effect immediately. If you cannot edit a field, contact live chat or email [email protected] with details. We verify your identity and update the record within 24 hours.

Yes, we use session and analytics cookies. Essential cookies keep you logged in securely and cannot be disabled. You can disable optional cookies via Account Settings > Privacy, or in your browser settings. Disabling them may slow some features like lobby search and game load.

Email [email protected] or use live chat to report a concern. We investigate within 7 days. If you are not satisfied, you can escalate to the data protection authority in your country where local law permits. Include your account email and a clear description of the issue.

Yes. We do not store your DANA, OVO, GoPay or QRIS credentials on our servers. Payment processors handle all sensitive card and wallet data using bank-level encryption. We only receive confirmation that your deposit cleared. You can verify processor security via their official websites.

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