Reference

Terms and Conditions at ion casino

When you open an account with us, you're agreeing to the terms that protect both you and our platform.

Account rulesPayment policiesWithdrawal stepsDispute resolutionYour rights
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ion casino Terms and Conditions at ion casino
QUESTIONS ABOUT TERMS

How to Reach Us on Terms Issues

We know terms can feel dense. That's why we've made it simple to get answers. Reach out through live chat, email or the support ticket portal — all of them connect you to someone who understands our full terms and can clarify what applies to your account and location.

Team online

Live chat

Open your account and tap the chat icon in the lower-right corner. We respond during peak hours, usually within seconds. Available daily from 09:00 to 23:00 Indonesia time.

Support email

Send term questions to [email protected]. We read every message and reply within 24 hours with a full explanation tailored to your account situation.

Account settings

Log in, go to Account > Help Centre, and open a ticket. You'll get a reference number and a response path that tracks your question through to resolution.

PROTECTING YOUR ACCOUNT

How We Handle Your Data and Account Safety

Our terms include clear policies on data security, how long we keep your information, and what you can do if you want to review or correct it.

Data encryption

All deposits, withdrawals and account details are encrypted end-to-end. We use industry-standard protocols so your DANA, OVO, GoPay and QRIS transactions stay private.

Retention policy

We keep transaction records for seven years as required by regulation. Personal data is deleted within six months of account closure unless law requires us to retain it.

Account access

Log in anytime to view your full transaction history, deposit and withdrawal records, and any linked payment methods. Everything is timestamped and verifiable.

Data request process

Go to Account > Privacy & Data, select 'Request my data', and submit. We'll compile your file and send it to your registered email within two weeks.

Dispute reporting

If a transaction looks wrong, report it through Account > Transaction History. Tap the three-dot menu next to the transaction and select 'Dispute'. We investigate within 48 hours.

Contact for changes

Need to update your name, email or linked bank account? Email [email protected] with your account ID and the change you want. We verify and process it within one business day.

Your Frequent Questions on Terms and Conditions

We get the same questions often enough to know what matters most to you. Below are answers to the terms issues that come up most — from account age to payment minimums to what happens if you want to close your account.

You can deposit as little as Rp 10,000 via DANA, OVO, GoPay or QRIS. No hidden minimum. The amount appears in your wallet instantly, and you can start playing in seconds. Bank transfer deposits have a Rp 50,000 minimum.

Once you submit a withdrawal, our system verifies it within two hours. After verification, DANA, OVO, GoPay and QRIS payments reach your account in under a minute. Bank transfers arrive within one to two business days depending on your bank.

Yes. Log in, go to Account Settings > Personal Info to update your email. To change your linked payment method, go to Wallet > Payment Methods, delete the old one, and add a new DANA, OVO, GoPay or QRIS account. Changes take effect immediately.

We'll send you an email and a notification in your Account > Alerts section. You can log in to see what triggered it. Respond to our support team via live chat or email with any questions. Most flags are resolved within 24 hours once we verify your identity.

Yes. Go to Account Settings > Close Account, confirm your choice, and your account becomes inactive. Your transaction history is retained for seven years per regulation, but your personal details are deleted within six months unless we're required by law to keep them longer.

Access depends on local law. If you travel, you may log in from abroad to view your account, but deposits and withdrawals where local law permits. Contact [email protected] if you're unsure about your location and access rights.

No. Once your account is closed and any pending transactions clear, we delete stored payment details within 30 days. We retain transaction records only — not your DANA, OVO, GoPay, QRIS or bank account numbers. You can also request deletion sooner via a data-access request.

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